Support

What we help with

• Install, Microsoft Store / download, and sign-in codes
• Free tier vs Pro, trial, and “I paid but it didn’t unlock”
• A tool that disagrees with ping, traceroute, or snmpwalk on the same machine
• Crashes, with the app version and OS
• Backup & restore, and why the Vault does not move to a new PC
• Refunds (see below)

We do not design your campus network, debug gear you are not authorized to touch, or recover Vault secrets from a lost or wiped machine — those keys never left that device.

Report a bug

Send sheriff@ a note with: app version (or Store version), Windows / macOS / Linux / phone OS, what you clicked, what you expected, what happened, and a screenshot if it helps. Do not paste Vault contents, API keys, or production passwords.

Fixes ship the same way the first release did — reviewed and lab-checked — so a patch does not become a new problem. We would rather be a day slower than ship a hot mess.

New computer, backups, Vault

Sign in on the new machine and Pro turns back on. Your work does not live in the cloud — restore it from the backup file in the app’s File menu (inventory, incidents, runbooks, maps, and the rest listed on the Privacy page).

The Vault is sealed to that device on purpose. Copying it to another computer will not open it, even with the passphrase. Re-enter those secrets on the new box. SSH host keys are also left out of backup so you re-confirm fingerprints. That is safety, not a lost license.

Refunds

Bought Pro through Stripe (the usual desktop checkout)? Email us within 14 days of purchase and we will refund it and switch the license off. Tell us the email you paid with.

Bought through an app store? Use that store’s refund process — we have to follow their rules. If the store refunds you, we still turn Pro off on our side so the license matches the payment.

Full legal wording is on the Terms of Use.

Docs

Tool-by-tool help lives in Docs, including Getting started.