Is it bandwidth, or local Wi-Fi?

"The internet is slow" is often a local or wireless problem wearing a bandwidth costume. Separate the two:

1. Test local first. Ping/Path ping your gateway. Loss or high latency at hop 1 (especially over Wi-Fi) points to local wireless, not the circuit.

2. Test the uplink/internet. Path ping a public destination. If hops are clean until the ISP edge and degrade there, it's the circuit/provider — not your LAN.

3. Watch over time. Use Monitor on the gateway and a public host together; if only the wireless client degrades while the wired path stays clean, it's local RF/Wi-Fi.

This is how you prove to the team (and the user) where the problem actually is, instead of blaming "bandwidth."

These are the Windows and Linux 1.3 guides, the same help that ships inside those apps. The Mac app carries its own in-app help; where macOS differs, see Privacy and FAQ. All docs. Spot something unclear? Tell us.